Key Roles and Responsibilities Essay

Management: Management have a key role and a large responsibility of ensuring health and safety is followed in their pub. Managers need to ensure that all of the correct measures are in place so as to keep all legislations in order. If managers did not have any responsibility in the workplace then all employees would therefore not follow any legislations and many staff and customers could potentially be injured. Managers have to ensure that all employees regularly read SOP’s and complete all online courses regarding new legislation as well as refresher courses regarding health and safety at work. Human Resources Manager: Human resources have the main role within Wetherspoons regarding the responsibility of health and safety of the entire workplace. Without Human resources the company would not have any of the SOP’s (Safety Operating Procedures) or COSHH (control of substances hazardous to health) manuals. If human resources did not do this Wetherspoons would be operating against many laws and therefore be shut down. Bar Associates: Bar associates have a minor responsibility in health and safety at work but a large role for maintaining health and safety in the workplace. If staff members did not carry out frequent bar, floor and toilet checks then both employees and customers will be at risk of a potential risk. This could be slipping on a spilt drink or the toilets being unhygienic. Staff need to constantly make the bar, floor and toilet as clean and safe as possible. This includes wiping spillages on the bar, collecting glasses and plates and sweeping and moping. Kitchen Staff: Kitchen staff have a very high responsibility and role within the company regarding health and safety, as they are handling food. Kitchen staff have to ensure that their hands are constantly being washed, the kitchen is clean and food is in date. If kitchen staff did not have a responsibility within health and safety then customers could potentially be food poisoned, as well.

Synthesis of Attributes Essay Example | Topics and Well Written Essays - 2000 words

Synthesis of Attributes - Essay Example In the past 25 years, worker skills or level of education were a favorable recipe that would earn any bearer of these attributes better and more stable jobs, amounting to job security. However, the trend in the current economy has been manipulated by the emphasized need to lower production expenses and increase profit margins. This aspect has caused many jobs to be offshored to countries such as China and India where the production expenses for jobs pertaining impersonal services are lower. Reportedly, only workers in possession of skills pertaining personal services such as barbers, medical practitioners, and counsellors can have some level of security. This calls for workers to develop leadership and innovative attributes that will facilitate the possession of innovative skills that cannot afford offshoring. According to Carnevale, Cheah, and Strohl, thanks to the U.S Department of Labor, data provided projecting employment projections in every ten years could go a long way in help ing prospective workers in decision making towards a choice of career path. Contrary to the attributes discussed first, possession of higher levels of education is a key attribute to ensure success in the new economy. At the time of the research reporting provided by Carnevale et al. (as cited in Behrens &Rosen, 2013, p. 180), the unemployment rates of Bachelor’s degree holders stand at 8.9%, while those of high school leavers and high school dropouts stood at 22.9% and 31.5% respectively. The risks that high school dropouts or lower educated job seekers faced included the grabbing of job opportunities that did not require high skillsets and education by more educated individuals. An emphasis is, however, put on the career path chosen as Carnevale et al. states: (as cited in Behrens &Rosen, 2013, p. 180) â€Å"not all college degrees are created equally.† The existing data indicated higher absorption rates in some career fields with specific college degrees that other fields. For instance, employment rates in the fields that required Computer Science, Education, and Healthcare competency had a higher absorption that greatly reduced the unemployment rates that then stood at an average of 5.4% compared to absorption in Architecture that left 13.9% unemployment rate. These differences arose due to the dynamic status that various job markets faced due to a variety of aspects such as collapse of housing construction in Architecture. Studies also revealed a higher absorption rate for individuals that contained graduate degrees than those with Bachelor’s (BA). However, the majoring specific was highly relevant as some undergraduate degrees like Computer Science seemed to perform way better than any Graduate degree. Successful workers in the new economy will have to possess a competitive and creative attribute of being creators and not servers. Kessler (as cited in Behrens &Rosen, 2013, p. 203), is quick to dismiss the existence of the two classic al types of workers; white-collar and blue-collar workers, and instead, replaces these categories by two types of workers: creators and servers.

Immigrant experience Research Paper Example | Topics and Well Written Essays - 1250 words

Immigrant experience - Research Paper Example This â€Å"immigrants† first settled on the North American continent by the time the first batch of immigrants from Europe arrived. Conservative estimates places the number of immigrants at this time in the range of two million to eighteen million (Borjas, 1990). According to the United Nations (2006), there were at least one hundred and ninety one immigrants worldwide in 2005. Immigration deserves to be attributed the significant role it has played in the development of the economy as well as the unique contribution that it has made on the economy as well as the rich diversity that it also brings on board. Some of the immigration can be said to be cyclic or temporary since the immigrants usually go back to their country of origin after achieving their goal of economic success. In some instances, some immigrants usually go to the new country for seasonal work and return back home after the work is over waiting for the next season. A good example of such a case is the Mexicans who often go to America to do some seasonal work. For instance, they usually immigrate to United States of America during the harvest season of tomatoes and work in the farms harvesting the tomatoes. After the harvest season is over, they return back to their country and wait for the next harvesting season (Borjas, 1990). However, most of the immigrants are usually aiming at staying in the new country forever. That would explain why most of the immigrants have historically opted to settle in the urban centers. There have been some important changes in the immigration trends in the last few decades. For starters, there have been more and more colored people immigrating and the second important change in trends is that these new immigrants are often settled in small urban settlements where colored people have not settled in the past (Cross,1997). It is a significant development especially since it creates anew scenario in

What can we get on the web on our mobiles Is it worth having Essay

What can we get on the web on our mobiles Is it worth having - Essay Example This paper will look closely at mobile phones and internet as two aspects of modern technology. It will look into how these two technologies have changed the way we interact with one another in life. The growth in technology has revolutionized not only the way we live but in also the way we communicate. Mobile phones and internet have been one of the leading devices that have revolutionized communication technology. Communication technology has been the backbone of the current revolution in the way we live. Information and communication technology have contributed in a great way to the wave of globalization that has changed the way we interact in the world. The concept of globalization has reduced the world to a global village. In its simple definition, globalization can be simply said as reduction of distance between different parts of the world. This means that one can easily get in touch with someone in another continent same as once can get in touch with someone in the neighborho od. This has been a great achievement in life since it has affected the way people interact.As we have seen, information and communication technology have been in the forefront in enabling globalization to take root in the world. Both have enabled people to interact and communicate with one another in a much simpler way than ever before. There have been some aspects of information and communication technology that have been the most influential. ... Both are recent technology in life and they are very influential in the way we talk and communicate with one another. Apart from their initial intention of providing communication and information to people, development in technology have enabled them to be used for many other purposes in normal life and in business world. Mobile phone and internet industry in one of the rapidly growing technologies in modern life. The industry has been driven by increased use of the two technologies in life. The industry has grown in all part of the world unlike other industries which records growth only in some geographical regions where they are relevant. This means that there has been increased use of the technology in all parts of the world. Let us look at what we can get from each of the technology and evaluate how relevant is what we get from each. This will help us to dig deep in each technology and understand how it functions and how important it is to the concept of information and communication technology. Mobile phones Mobile phone can be defined as a small and portable communication device the is used by people to make phone calls in any place they are. Mobile phones receive and gives out signals with are provided through a service provider's transmitting satellites. Mobile phones have enabled people to communicate in any location they are in without limitation of time and regions. The basic concept of mobile phones is transmitting of signals. It uses radio wave theories similarly as they are used by ordinary radios. However, mobile phones uses stronger frequencies and are higher compared to those of the common radios. Mobile phone technology started in the mid twenties and the first mobile phone service was used in Sweden used

Is Hamlet insane or merely pretending insanity Why Essay

Is Hamlet insane or merely pretending insanity Why - Essay Example The ambience is eerie and unnerving. The appearance of the ghost makes it even more mysterious and intense. In such a context it is difficult to maintain composure and remain sane and more so for a prince. A question about Hamlet’s insanity may be put in the mind of the audience due to the appearance of the ghost and Hamlet’s speaking to it. But it is offset by the earlier appearance of the same ghost in Elsinore, after the stroke of twelve, in front of Horatio, Bernardo and Marcellus and vanishing by the sound of the morning cock. Thus Hamlet is not uniquely mad to have witnessed the visitations of the ghost of his father. However as the play progresses, we come to know clearly that Hamlet is not mad. He has planned to feign madness in order to convince his enemy that he is unaware of the truth about his father’s foul murder by his uncle. In the beginning Hamlet is distressed and says: â€Å"O God! O God! How weary, stale and unprofitable seem to me all the use s of the worlds.† He seems to be undergoing tremendous depression. In Elizabethan age, hallucinations were often associated with acute depression. Thus, in the beginning, it might seem that out protagonist is going through a period of deep depression of un-proportionate amount and this justifies the visions of the ghost. This type of thought was prevalent in the Elizabethan era. The unexpected death of his father and the almost instant re-marriage of his mother to his uncle were causes good enough to cause mental and emotional instability and unhinge his mind. Instead we see that despite his deep grief, he immediately transforms into his own, normal, commanding self when the players enter: â€Å"You are welcome, masters; welcome, all. I am glad to see thee well.† Hamlet in fact can be viewed to possess an extremely logical and cunning mind. He himself is not sure about the truthfulness of the ghost’s pronouncements. To ensure that it is not a trap laid by an evil spirit, he plans to write a play about the truth that he believes about his father’s death and plans to play it in front of the King and the Queen. He also warns his close friend Horatio and asks him not to be alarmed at his â€Å"antic disposition†. He sets the trap and during the play he sets his eyes on his uncle to follow his reactions as the play unfolds. He hurriedly leaves. Hamlet is convinced and starts planning his next steps. Hamlet plays the role of his contrived madness very convincingly. Ophelia thinks that he has been â€Å"loosed out of hell. To speak of horrors he comes before me.† Polonius is also convinced that Hamlet is madly in love with Ophelia: â€Å"He knew me not at first; he said I was a fishmonger; he is far gone, far gone†¦Ã¢â‚¬  Hamlet is so clever that he even convinces his mother Queen Gertrude: â€Å"Alas how is’t with you†¦Ã¢â‚¬  The queen’s suspicion is even more aggravated when Hamlet again experienc es his father’s visitations in front of his mother. He also speaks to it and this convinces the queen that his son is â€Å"mad as the sea and wind†. In fact Hamlet’s manifestations of madness changes according to the persons he is which. He feigns madness in front of Polonius, Claudius, Gertrude, Ophelia, Rosencrantz and Guildenstern. But in front of Horatio, Bernardo, Francisco and the Actors in the play, he acts normally. However Polonius says that: â€Å"actions although strange, do not appear to stem from madness. Polonius

Code of Ethics Paper Essay Example | Topics and Well Written Essays - 1500 words

Code of Ethics Paper - Essay Example business, if only to function as risk-management mechanisms; included here is the designing of conformity codes and course of action, or more popularly known as code of conduct or ethics (Baker 2006: p. 46). Regardless whether they are referred to as codes of conduct, codes of ethics or any other terms, the community nowadays expects professional and business organizations to possess codes that determine the guiding standards and norms of proper behavior demanded of their constituents. It is all the time more usual for individual business enterprises to also acknowledge the advantages of having these particular codes, advantages that are functional not merely to the businesses themselves but as well as to the personnel of those organizations, and to their shareholders. The progress of a code of ethics within a business organization is fragment of an essential communication mechanism. It facilitates management to put emphasis to the employees of the company the norms of behavior which they should abide by. It provides regulation and direction to employees who are faced with difficult decisions-making problems while carrying out their tasks; thereby it contributes to the creation of a suitable moral environment within the organization. As such, it can function as a tool for the assimilation of new employees into the principles of the company. General Electric, one of the most successful corporations in the world, has issued one set of policies to put into effect its Code of Conduct and to lend a hand of integrity to GE personnel all over the world. The fundamental duties of all employees and managers, consequences and penalties for infringements and how to deal with an integrity problem are discussed in their booklet. Nevertheless, the following are the principles embedded in GE’s code of conduct (General Electric 2004: p. 3): These policies should be obeyed by GE directors, officer, employees, subsidiaries and other controlled affiliates, non-controlled

Organizational Structure Essay Example for Free

Organizational Structure Essay In this paper, I will analyze the elements of a job analysis and discuss its significance to the hiring and employee development aspects of human resource management. I will describe the importance of a PAQ, proposing two ways the results can be used to redesign a customer service job for efficiency. I will develop two strategies that HR professionals can in the selection for a customer service position using a Fleishman Job Analysis System. I will examine the challenges for designing this job for efficiency and suggest two ways to redesign it. Finally, I will propose three ways a HR manager can use the information from a job analysis to measure the performance of customer service representatives. One of the most important aspects of human resources is recruiting. In order to recruit the best applicants, job recruiters have to be knowledgeable in all aspects of the position. The best source of information about a position comes from a job analysis. A job analysis is the process of getting detailed information about jobs. A job analysis helps recruiters to match job requirements with the best applicants. It is also essential in employee development, performance appraisals and compensation. A job analysis includes many steps but only three elements. Those elements are the sources of job information, the job specification and the job description. The first element of the job analysis is the source of information used. In doing the analysis, human resource professionals gather information about jobs through interviewing employees, observing performance of certain tasks, asking employees to fill out questionnaires and worksheets, and collecting information about a job from secondary sources. Other sources within the company include existing job descriptions and supervisors. Some of those  secondary sources include existing job analysis information from a competitor and O*NET. Next, the job specification includes the tasks that make up the job, the conditions under which the job is performed and what the job requires in terms of aptitude, knowledge, skills and abilities (Noe, Hollenbeck, Gerhart, Wright, 2014). This will provide a lot of data. It measures the amount of time the employee spends on major duties. It provides a description of the major duties in order of importance. It determines whether any licensures, certificates or security clearances are needed to perform the job, as well as the physical, environmental and mental demands of a position. This information is essential in creating a job description. The last element is the job description. â€Å"A job description is a list the tasks, duties, and responsibilities that a job entails (Noe, Hollenbeck, Gerhart, Wright, 2014).† A well-written job description can sell jobs to perspective employees and develop training programs as a job position evolves. Sometimes the needs of business changes and therefore some duties may change within a position. â€Å"For the employer, the job description is often used as a recruiting tool and by supervisors to outline position expectations. The job description may be used to indicate salary or reporting structure and as a reference during performance evaluations (Richards, 2014).† Once all the information has been assembled for a job analysis, it can be further analyzed by using a position analysis questionnaire (PAQ). â€Å"A PAQ is a standardized job analysis questionnaire containing 194 questions about work behaviors, work conditions, and job characteristics that apply to a wide variety of jobs (Noe, Hollenbeck, Gerhart, Wright, 2014).† The purpose of the questionnaire is to measure the job characteristics and its relation to the human characteristics. The PAQ can be used for a few different things. Common uses include developing a compensation model, selection criteria for a specific job and to study the nature of work (PAQ.com, 2014). A PAQ can be used to redesign a customer service job to be more efficient and improve quality. â€Å"Using the PAQ provides an organization with information that helps in comparing jobs, even when they are dissimilar (Noe, Hollenbeck, Gerhart, Wright, 2014).† In making those comparisons, analyzers might find ways to be more efficient. The collected data from this approach helps in developing or revising a job description. In the customer service business the needs of each customer can vary. Therefore, responsibilities of a customer service representative can vary to meet those needs. Those things might not be listed in the job description but will need to be added in order to keep the job description updated. Furthermore, information learned from the PAQ helps in evaluating the position for appropriate classification. A good source to use for worker requirements is the Fleishman Job Analysis system. The Fleishman Job Analysis system (F-JAS) is a job analysis technique that asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job (Noe, Hollenbeck, Gerhart, Wright, 2014).† Because the results of a F-JAS, provides a picture of the ability requirements of a job, than recruiters know what abilities to scan for when reviewing resumes. Typing skills might be a skill that is important in a customer service position. The F-JAS can give us an idea of just how important typing is to a job so that we would be able to make reasonable accommodations for an applicant with disabilities. Human resource professionals can also use F-JAS to update job descriptions. As processes change the need for some abilities change as things may become automated, therefore job responsibilities change. â€Å"Kannisto adds, â€Å"With the compliance environment and legal implicati ons, the stakes are a lot higher for job descriptions to be crystal clear with essential responsibilities. If you have a measure of performance that doesn’t appear on the job description and you have a case brought against you, depending on the agency [involved], there could be punishment,† he explains (Tyler, 2013).† When considering the job of a customer service representative (CSR) who handles consumer inquiries for a company that sells items online and by catalog, a few challenges of designing this job for efficiency, come to  mind. The first challenge that comes to mind is monotony. Over time, employees will be bored of doing the same job over and over. Even more so if the job is divided into departments, such as sales, returns and customer service, employees will lose interest. A suggestion for redesigning the customer service representative position is job enlargement. Employees might find the job more engaging if all the calls came through on department. We could cross-train employees to be able to handle all the calls that come through the queue. Another suggestion is job rotation. Maybe every week, we could rotate the tasks. We could also make some customer services responses automated for customers. So if a customer wanted to check status on an order, we could generate a system automa ted response so that those calls don’t come into the call center. Another challenge for designing a customer service representative job is defining authority. Sometimes, customer service requires problem solving and quick decisions. Waiting to speak to a manager can be frustrating for the customer and it makes the employee look incompetent, because it increases hold time. The employee probably feels impotent having to get permission to make a decision, especially when they know what to do. A suggestion for redesigning the CSR’s position is job enrichment. CSR’s need a certain amount of authority when it comes to resolving customer service issues. This is a way to raise productivity levels and employee satisfaction from a sense of personal achievement in taking ownership of problems and meeting the challenge of increased responsibility. A human resource manager (HRM) can use the information obtained from job analysis to measure the performance of a customer service representative. Job analysis is a set of procedures or methods for determining what workers actually do on the job and for describing which aspects of worker knowledge, skill, ability, and other characteristics are needed for job performance. This process defines a productive employee and gives human resource managers a place to start for measuring performance. One way HRM can use this information is in making personnel decisions. This tool can help determine whether an employee should receive a promotion, transfer, pay increase or be fired. It can also be used for employee development. A performance  appraisal will determine the strengths and weaknesses of employees. This is key to helping our CSR’s grow, because we can create training programs to increase their skills levels. Taking the time to strengthen their weaknesses will make them perform better, which is great for the company. Finally, the performance appraisal can be used as documentation to protect a company from lawsuits, because it is used as the basis for personnel decisions. In conclusion, the job analysis is the foundation of most human resource functions. With its use, job descriptions are created and updated which standardizes recruiting. It is a perfect outline for measuring performance of new and existing employees. Job analysis provides training and employee growth opportunities. Personnel decisions are also validated by job analysis, because it creates a system of checks and balances for hiring, performance appraisals, promotion and demotion and/or firing. Works Cited Noe, Hollenbeck, Gerhart, Wright, (2014). Fundamentals of Human Resource Management. (5th ed., p. 103). New York, NY: McGraw-Hill Education. Noe, Hollenbeck, Gerhart, Wright, (2014). Fundamentals of Human Resource Management. (5th ed., p. 107). New York, NY: McGraw-Hill Education. Noe, Hollenbeck, Gerhart, Wright, (2014). Fundamentals of Human Resource Management. (5th ed., p. 108). New York, NY: McGraw-Hill Education. PAQ.com. (2014). The paq program. Retrieved from http://www.paq.com/?FuseAction=Main.PAQProgram Richards, F. (2014). Key parts to job descriptions. The Houston Chronicle. Retrieved from http://work.chron.com/key-parts-job-descriptions-12366.html Tyler, K. (2013, Jan. 01). Job worth doing: Update descriptions. Retrieved from http://www.shrm.org/publications/hrmagazine/editorialcontent/2013/0113/pages/0113-job-descriptions.aspx